Jack Ding

UX content strategist and researcher focused on social impact.

5 years of experience in content strategy, content design, and user research. Currently leading a small UX team at NYC Mayor's Office of Economic Opportunity.

8th March 2024

Redesigning the information architecture of jobs.nyc.gov

I led a redesign of the IA and content to increase engagement on job resources.

Fall 2024

25th January 2024

Modernizing the translation workflow on access.nyc.gov

I introduced a process that reduced the time spent on updating translated content by 98%.

Fall 2022

25th January 2024

Designing map elements for equity.nyc.gov

Equity NYC was launching a mapping tool. I designed tooltips for the data on the map.

Summer 2022

1st May 2024

Increasing engagement on NYC government newsletters

ACCESS NYC did a lot of digital outreach during COVID. I performed A/B testing and made our outreach more effective.

2020-2021

Work experience

NYC Mayor's Office of Economic Opportunity (2020 - 2026)

Assistant Director of UX, Sept 2025 - Present
Senior UX Content Strategist, Jan 2023 - Sept 2025
UX Content Strategist, Nov 2021 - Jan 2023
Product Management Fellow, Jul 2020 - Nov 2021